Frequently Asked Questions

Anchor Software Solutions builds workflow software for outpatient healthcare clinics. Our two products — Patient Sign-In and DocRooms — improve patient flow within the clinic and help staff work more efficiently. Clinics can use either product on its own or together.

Patient Sign-In replaces the paper clipboard at your front desk with a touchscreen tablet. Patients enter their name and date of birth directly on the tablet. Front-desk staff see each sign-in appear instantly on a web-based sign-in sheet — no manual transcription needed.

Patient Sign-In supports English, Spanish, and Chinese. When a patient approaches the tablet, the first screen asks them to choose their preferred language. All subsequent input screens are then displayed in the chosen language.

Yes. You can set up as many tablet kiosks as you like. Multiple tablets are recommended for clinics with high patient traffic — all of them feed into the same sign-in sheet in real time.

No. The screens are designed for finger input. You may optionally provide a stylus pen, but it is not required.

Yes. The sign-in log page can be opened on as many computers as you need across your clinic. All tablet entries appear on every screen simultaneously, kept in sync so every staff member always sees the same up-to-date view.

Yes, and everything can be managed from one account. You will need to create a separate Clinic entry for each location, each with its own unique Clinic Administrator. Please note that subscription charges apply per clinic, per application.

Using your business-owner account you create individual Clinic entries on your dashboard. Each Clinic requires a dedicated Clinic Administrator account (an email address) used to log into that location's application. Clinic Administrators can only see their own clinic's records. As the business owner you can view sign-in data across all your clinics from a single dashboard.

DocRooms is a web-based room-to-provider coordination board. Staff set up the board each morning by listing available rooms and providers. When a patient is placed in a room, staff moves that room under the correct provider's column. Every screen across the clinic updates instantly. A built-in timer shows how long each patient has been waiting, giving providers and staff real-time visibility into patient flow without manual tracking or hallway sign-ins.

Absolutely. Sign up for free and use both Patient Sign-In and DocRooms for 30 days — no credit card required. If you decide to continue, you simply activate your subscription after the trial ends.

Our applications are designed to be straightforward. If you do need assistance, send an email to support@anchorsoftwaresolutions.com and someone will get back to you.

Yes. At Anchor we take data privacy seriously. All Patient Sign-In records are securely transmitted and stored encrypted. Only the Clinic Administrator and business owner have access to the records. We retain sign-in records for one previous month, after which they are permanently deleted. Dashboard analytics are generated from aggregated metadata only.

Getting started takes three simple steps:

Not at all. When creating a Clinic on your dashboard you can enable one application or both. You can also add the other application later at any time — the choice is entirely yours.

Yes. You can create as many Clinic entries as you need under a single account and enable applications independently for each location.

Both applications are free for the first 30 days — no credit card required. After your trial, subscriptions are billed annually per clinic:

You only pay for the applications you have enabled.

We do not offer refunds once an annual subscription has been paid. However, you can deactivate a Clinic or a specific application at any time to prevent it from renewing in the following year.

Not at this time. Anchor's products do not currently offer a direct, real-time integration with any EHR platform (such as Epic, athenahealth, eClinicalWorks, or others). They are purpose-built workflow tools that run independently alongside your EHR — not as a replacement for it.

Patient Sign-In lets you export your sign-in records as a CSV file at any time. You can then import that file into your EHR, copy the details you need, or use it for your own records. It takes only a few clicks from the sign-in sheet dashboard. We know this is an extra step and we are working to make the process smoother over time.

There is no public API available at this time. If your organization has specific data integration needs, please reach out to us at support@anchorsoftwaresolutions.com — we are open to discussing what might be possible for your clinic.

Yes — direct EHR connectivity is something we are actively planning. Our priority for the near term is building a reliable, standards-based data export layer (including HL7/FHIR-compatible formats) that will make future integrations with major EHR platforms straightforward. We do not have a specific release date to share yet, but it is a core part of where Anchor is heading.

Yes. Because Anchor runs independently, it does not interfere with your existing EHR or practice management system. Most clinics use Patient Sign-In and DocRooms as a front-of-house layer — capturing arrivals and coordinating room assignments — while their EHR handles clinical documentation and billing as usual.